Shipping, Returns, and Refunds
How long does my order take to ship?
We pride ourselves on how fast we can get you your order. We ship your order off either in the same day, or early next day. We pay for the best shipping service around so you can get it fast. Shipping within Georgia takes 1 - 3 days. Shipping outside of Georgia can take anywhere from 3 - 7 days.
Do you offer international shipping?
We do not at this very moment, but that will change with time. Be sure to sign up to our new Newsletter for future details.
What is your return policy?
Because these are skin-care products, they aren’t meant to be reused. That being said, we do take back damaged goods. We’ll send a return shipping label, and ask that you please send it back at your earliest convenience. All products of this sort are then donated to families who need it more then us. So if you do received damaged goods, we’ll send you a new order.
What is your refund policy?
If you don’t like the product, we’ll offer a one time full refund. We won’t even trouble you with asking for the product to be sent back. All that we ask is for your honest feedback.
That way we can work on improving what may have went wrong, and prevent others from not being satisfied with the products. If your package was damaged upon delivery, then we’ll ship another order off to you at no expense. A picture of the damaged goods will be required before another order is sent.
FAQs
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Truth is, it’s not. It is most likely equal in quality, as experienced soapmakers can make a soap bar that is exceptional for your skin. Where we differ, is in the process to make the product. We take the route less traveled, otherwise known as hot-process soapmaking. The labor needed is a bit more demanding, but the safety and quality assurance is unmatched. By using this process, we can always ensure the lye that helps create this wonderful bar of soap is no longer active, and is safe for your skin. This process also allows us to speed up the wait time required to use a bar of soap; as the more common process (cold-process) has to have their soap sit on drying/cooling racks for up to 60 days! You can use our bar in just 2 days; meaning with us, you’re guaranteed a safe, fresh bar of soap every time.
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Why YES! This is another benefit to hot-process soapmaking. We can make a bar just for you! Custom fragrance, color, and even shape. We’ll even create custom labels. Is it for a bridal shower? We got you! Is it for a special holiday? We got you! Is it for your staff who have worked tirelessly at their job? We got you! The price will vary on what you want in YOUR bar, and you have to order a minimum of 12 bars at a time, as that is the size of our soap molds. Have a thought for what could be a great soap? Be sure to reach out.
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We currently make hard bar soaps, and all body Goat Milk Lotion. We aim to constantly add new products. Be sure to sign up to our newsletter to stay up to date for the best DEALS, and visit our store to explore even more!
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You most certainly can! We offer exclusive wholesale pricing to stores looking to carry us, and if you can’t decide on what you want, we have starter kits to take the weight off your shoulders. Better yet, if you know exactly what you want, then let’s work on your own CUSTOM scent for your store. This can be in a soap bar, or even lotion! We’ll be sure to feature your store’s unique products, and ensure it stays yours for the as long as you’re with us.
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We do, yes! Let’s talk so we’re clear on the terms of the consignment agreement. We understand this option allows the store owner to have new products at almost no risk to them. We welcome any owner looking to give our products a chance.
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We have attended more than 100 events in our lifetime, and are bound for many more. We often do annual festivals and farmer's markets, and the occasional pop-up event. Stay with us on our Events page to see where you can find us!
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Simple. We don’t price gouge our customers. We try our very best to price our products as reasonably as we can for our customers. That’s why you see 5%, 10%, 15% and 20% discount codes. It’s simply because we don’t overprice our products.
Can’t find an answer to your question?
Then email us with a click!